Get in Touch With Us
If you want to reach the editorial team behind Non Gamstop Casinos, email is the way to do it. Write to [email protected] and a person will read your message. This page explains what we can help with, what we cannot, and — because so many reader emails turn out to be about the same handful of subjects — where to take a query about a casino account, a bonus term or a stuck withdrawal so it actually gets resolved.
One thing worth saying up front, since readers who search for anonymous gambling often assume otherwise: we are a research and comparison publisher, not a casino, not an agent and not a regulator. We cannot open, close, credit or unblock an account anywhere. We can explain how a term works, correct something we have published, and point you to the right complaints route.
How we make money, and what that does not buy
Some links on this site are commercial. If you follow one and register, the publisher may earn a commission from the operator. That arrangement does not decide which casinos appear, in what order, or what we say about them. Our editorial ratings and the limitations we list are set independently, and a brand paying us will not get a drawback removed from its write-up. If you think a page reads as though it has been influenced anyway, say so in an email — that is exactly the kind of message we want.
Email us about these
- Corrections. Bonus percentages, wagering multipliers, minimum deposits and withdrawal limits change without notice. If a figure on our site no longer matches the operator's own terms, tell us which page and what you saw, and we will re-check and date the update.
- Terms you cannot decode. Game contribution tables, maximum bonus bets, bonus expiry windows, cashout caps on free spin winnings — send the clause and we will explain it in plain English.
- Payments and currency questions. Whether a site genuinely runs GBP accounts, whether debit cards or e-wallets are accepted for UK customers, how conversion costs bite on a euro-denominated balance.
- Verification and source-of-funds. What KYC documents are normally requested, why a source-of-funds check can appear at withdrawal rather than signup, and what anonymity realistically means at a licensed operator.
- Coverage suggestions. A casino, a payment method or a topic you think we have missed.
- Commercial and press enquiries. Introduce the company and what you are proposing. Advertising discussions never touch the editorial desk's rankings.
What we cannot do for you
- Recover a balance, release a withheld withdrawal or overturn a confiscated bonus.
- Remove you from GAMSTOP, shorten an exclusion period, or help you get around one. If you are self-excluded and trying to gamble, please read the support section below instead of emailing us for workarounds.
- Verify your identity, unlock an account, or pass documents to an operator.
- Give you legal, tax or financial advice.
- Promise that any casino is safe. No publisher can. We research licensing, terms and payment handling and report what we find, including the gaps.
Have a dispute with a casino? Do this first
Most reader complaints reach us after the reader has already emailed the casino once and had a short reply. The escalation route matters more than the volume of emails, so work through it in order:
- Contact the operator's own support — live chat first for speed, then email so you have a written record. Quote your account ID and the exact date and amount.
- Ask explicitly for the complaint to be logged under its formal complaints procedure. Licensed operators must have one, and it usually carries a stated response deadline.
- If the deadline passes or the answer is unsatisfactory, ask for the final response in writing and for details of the alternative dispute resolution body or the licensing authority the casino answers to.
- Take it to that body. For a casino licensed offshore — Curaçao is the most common licence among sites that accept self-excluded British players — you are dealing with that regulator's process, not the UK's.
- Then tell us. Once the operator has given its final answer, send us the chain. Patterns across multiple readers are what make a review worth updating.
Where regulation actually stands, and what that means for your email
The UK Gambling Commission licenses operators serving Great Britain, and every one of those licensees must be integrated with GAMSTOP, the national self-exclusion scheme. Register with GAMSTOP and you are blocked from all of them for the six-month, one-year or five-year period you chose.
Casinos that are not on GAMSTOP hold licences elsewhere and are not authorised by the Commission. Accepting British customers is not the same thing as being authorised to serve them — that distinction decides what protection you have. With an offshore licensee you are outside UK Gambling Commission oversight, outside its complaints framework and outside the dispute bodies it approves. You must be 18 or over, and the operator's own terms and its home regulator's rules govern your account. Our guide to non GamStop casinos and how they are licensed sets out what to check before you register.
So when you email us about a problem, the first thing we will ask is which licence the site holds. It determines every route open to you.
Reader questions we answer most often
These come up week after week. Short answers here; longer explanations live on the relevant guide pages.
"Is the welcome bonus really worth what it says?"
The headline number is the maximum, not the typical outcome. Betmica advertises 570% up to £5,700 plus 270 free spins — reaching the top of that range requires a deposit most readers will never make, and the bonus will carry a wagering requirement, a maximum bet while the bonus is live, and an expiry date. Kikibet's 350% up to £5,555 with 300 free spins and Betninja's £1,000 plus 100 free spins work the same way. Always read the multiplier and the cashout cap before the percentage.
"Why is this casino showing euros when I deposit pounds?"
Several offers in our tables are denominated in euros — WinnerIsland's up to €1,000 with 100 free spins, Smash Casino's 600% up to €10,000, Nightluck's €6,400 package, Rivo's 1000% up to €10,000 with 25% cashback — while others quote sterling, such as Zombillion at 250% up to £4,000 with 200 free spins and Daytonaspin at 255% up to £4,500 with 255 free spins. CoinPoker quotes 150% up to $2,000. If the site does not hold a GBP wallet, your card issuer or e-wallet converts on the way in and again on the way out, and you pay a spread both times. Ask support directly whether a true GBP account is available before depositing.
"Can I ask you which casino to join?"
We will not pick one for you. We will explain how two options differ on the criteria you name — wagering terms, payment options, withdrawal limits, whether there is a sportsbook attached — and leave the decision with you.
Comparison criteria we can walk you through
| What you might ask about | What we can tell you | What only the operator can confirm |
|---|---|---|
| Bonuses | How deposit matches, free spins, no-deposit offers, cashback and loyalty schemes are normally structured | Whether your specific account qualifies today |
| Wagering | How a multiplier is calculated, why slots usually contribute 100% while roulette and blackjack contribute far less | Your current remaining wagering balance |
| Payments | Typical UK methods — debit card, bank transfer, e-wallets, crypto — and where PayPal is and is not offered | Which methods are enabled for your country and tier |
| Withdrawals | How processing windows, weekly or monthly caps and pending periods generally work | Why your particular payout is on hold |
| Games | Slot volatility, published RTP, progressive jackpots, live dealer tables, software providers | Individual game configuration at that casino |
| Sports | Pre-match and in-play markets, accumulators, bet builders, cash-out, minimum qualifying odds on free bets, shared wallets | Whether a specific market is open to you |
The sportsbook side, if that is your query
Several casinos that skip GAMSTOP also run a sportsbook, and readers often email assuming the two are separate accounts. Usually they share one wallet, which matters more than it sounds: a casino bonus with active wagering can lock funds you were planning to stake on football, and a sports free bet normally carries minimum qualifying odds — commonly around 1.80 or higher in decimal terms — that a short-priced accumulator leg will not satisfy. Esports markets, bet builders and cash-out are typically excluded from free bet qualification altogether. If you are writing to us about a sports promotion, send the promotion terms rather than the marketing banner; the two rarely say the same thing.
Support that is not us
If gambling has stopped being entertainment, please do not wait on an email reply from a comparison site. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat on its website. GAMSTOP lets you self-exclude from every operator licensed in Great Britain in a single registration. Blocking software such as Gamban and BetBlocker adds a device-level barrier, and most banks will now apply a gambling transaction block on request. Deposit and loss limits set inside an account help too, though only where the operator honours them — check the setting is actually saved.
These services exist independently of us and we have no commercial relationship with any of them. Gambling is entertainment with a cost attached; it is not income and it will not fix a financial problem.
Response times and what to include
We aim to reply within two working days. Messages that arrive over a weekend or around a bank holiday may take longer. There is no auto-responder standing in for a real answer.
You will get a faster and more useful reply if your email includes the casino name, the page on highclerepc.uk you are referring to, the exact wording of any term in dispute, and the dates of anything that happened. Screenshots of terms help. Please do not send account passwords, full card numbers or copies of identity documents — we have no use for them and no reason to hold them.
Corrections from readers are the single most valuable thing that reaches this inbox, and they are how a page stays accurate between our own scheduled re-checks. If you have spotted something wrong, that email is worth sending.